Refunds & cancellation

At a glance

• We cancel a class: a full refund, GST included, or a move to another date if you prefer
• The last seat went a moment before your payment: a full refund, automatically
• You can't come: tell the office. [CLIENT TO CONFIRM: the refund you get, and how many days before the class you must tell us]
• Refunds go back to the card, UPI ID or bank account you paid from, and usually take five to seven working days to show

If you can't come

Tap Can't make it? on your ticket, or message us with your booking code. It reaches a person, and nothing on your booking changes until they reply.

What you can ask for:

• A move to another date of the same course, if that date has seats
• Someone else in your place, by telling us their name. [CLIENT TO CONFIRM: whether a buyer may send someone else in their place, and until how close to the class]
• A refund. [CLIENT TO CONFIRM: for example, a full refund up to a set number of days before the class, and what applies after that]

If part of a booking is refunded, each seat comes back at exactly what you paid for it, GST included.

If you don't come

[CLIENT TO CONFIRM: what happens when someone does not turn up or arrives late, and whether any of the fee is refunded]

If we cancel or change the class

If we call off a class, we email everyone holding a seat, and you get a full refund of what you paid, GST included.

We start the refund on our payment gateway within [CLIENT TO CONFIRM: how many working days after cancelling BeanWise starts the refund] of cancelling. It then usually takes five to seven working days to reach you.

Would you rather move to another date of the same course? Reply to our email and we will move you instead of refunding you.

[CLIENT TO CONFIRM: what applies if BeanWise moves a class to another date or time instead of cancelling it]

If the last seat went a moment before you

Seats are only taken when a payment is confirmed, so two people can pay for the last seat within seconds of each other. If your payment arrives second, we refund it in full automatically, as soon as we find out, and the checkout tells you so. You don't need to ask.

The same happens if a class is called off between the moment you start paying and the moment your payment arrives.

If you're charged by mistake

If you are ever charged twice for one booking, or charged for a booking that had already been cancelled, we refund the extra payment in full. If you spot it before we do, write to us with your booking code.

How refunds are paid

Refunds are made through Razorpay, our payment gateway, back to the card, UPI ID or bank account you paid from. We can't refund to a different account, or in cash.

Razorpay's normal refunds take five to seven working days to arrive after we issue them. Your bank handles the last step, so it can sometimes take a little longer to show on your statement.

[CLIENT TO CONFIRM: how the GST on a refund is documented, for example a credit note or refund voucher, and when it is sent]

Moving to another date

A booking can move to another date of the same course while that date has seats. We email you the new date, time and address, and your ticket updates to match.

[CLIENT TO CONFIRM: whether a price difference between the two dates is charged or refunded, and how many times a booking can be moved]

Group and company bookings

[CLIENT TO CONFIRM: whether group and company bookings follow this policy or the terms agreed for that booking]

Seats booked another way

This policy covers seats booked on beanwiseacademy.com. [CLIENT TO CONFIRM: which policy applies to seats bought through badracoffee.com or booked directly with the office]

Talk to us

Questions about a cancellation or a refund: [CLIENT TO CONFIRM: support email address] or [CLIENT TO CONFIRM: support phone or WhatsApp number, and the hours it is answered].

Complaints go to our grievance officer, named in the Terms of sale.